Effective Date: 28th December 2024
At [Focus Only One Skill], we strive to provide high-quality digital products and excellent service. Our goal is to ensure that our customers are fully satisfied with their purchase of digital products, specifically our Digital Marketing Courses for Freelancing.
Since the products we offer are digital in nature, we have a clear No Refund Policy for most purchases. However, we understand that there may be situations where a customer may want to request a refund. Please read the following policy to understand our refund and return process, conditions, and how to initiate a request.
1. Digital Products and Refund Policy
Digital Products:
All the products offered on [Focus Only One Skill] are digital in nature (i.e., online courses, eBooks, and digital materials). Due to the nature of these products, we do not offer refunds once the purchase is completed and access is granted.
2. Conditions for Refund Requests
We understand that there may be exceptional cases where a refund might be requested. Refunds may only be considered under the following conditions:
- Technical Issues: If you encounter technical issues that prevent you from accessing the course or material after purchase, and the issue cannot be resolved within a reasonable time frame by our customer support team, we may consider a refund request.
- Duplicate Charges: If you have been charged more than once for the same product due to a technical error, we will review your case and may issue a refund for the duplicate charge.
- Incorrect Product Purchased: In the rare case that you accidentally purchase the wrong course or product and request a refund within 7 days, we may consider providing a refund on a case-by-case basis. This will only be applicable if the course has not been accessed.
Important: Refund requests are not granted simply because you change your mind or no longer wish to continue with the course.
3. Refund Process
If you meet the criteria for a refund as outlined above, please follow the steps below to initiate a refund request:
- Contact Customer Support:
To request a refund, please reach out to our customer support team at s01714305025@gmail.com with the subject line “Refund Request”. Provide the following information:- Your full name
- Your order number (or proof of purchase)
- Details of the issue (technical problem, duplicate charge, or incorrect product purchased)
- Screenshots or supporting evidence, if applicable
- Response Time:
Our support team will review your request and respond within 5-7 business days. If your request meets the criteria for a refund, we will process it accordingly. - Refund Processing:
If approved, the refund will be processed using the same payment method used at the time of purchase. Please allow up to 10 business days for the refund to be credited to your account, depending on your payment provider.
4. No Refunds for Digital Downloads and Courses
As our products are digital and immediately accessible once purchased, no refunds will be provided for:
- Any courses or materials that have been accessed or downloaded.
- If the customer has simply changed their mind or is dissatisfied with the content.
- Products that have been purchased incorrectly but have already been accessed.
5. Return Policy
As we provide digital products, there are no physical returns for any purchases made through the Website.
6. Fees and Costs
There are no fees associated with initiating a refund request, provided you meet the refund conditions. However, any transaction fees or currency conversion fees charged by your bank or payment processor are non-refundable and may apply.
7. Customer Support Contact Information
If you need further clarification on the refund and return process or have any issues with your purchase, you can contact us at the following:
- Email: s01714305025@gmail.com
- Business Name: Focus Only One Skill
- Business Address: Kanaighat, Sylhet, Bangladesh
We aim to resolve any issues as quickly and fairly as possible, and our customer support team is here to assist you.
8. Exceptions
We reserve the right to modify or update this Refund and Return Policy at any time. Any changes to this policy will be posted on this page with the updated date. Please check back periodically for updates.
9. Acknowledgment
By purchasing our products, you acknowledge and agree to the terms and conditions of this Refunds and Returns Policy. If you do not agree with the terms outlined above, we recommend you do not proceed with the purchase.
Thank you for choosing [Focus Only One Skill]! We are committed to providing quality digital marketing education and support to help you succeed in freelancing.